FAQs

Order and delivery

When can I expect my order?

The average delivery time is 12-15 days. Our products are sent directly from the supplier to you.
Because of this unique business model, we can save enormously on storage and storage costs transportation costs and we can offer the products at a lower price than the competitor and the shipping costs are at your own expense
to take.

The expected delivery time has passed, where is my order?!

In 99% of cases, orders are delivered within expected delivery time. Unfortunately, it can sometimes happen that a order is delayed in the delivery process. You can check the status of check your order via the following link:

TRACK ORDER

Have you not received anything 3 days after the expected delivery time? Then take please contact us.

I am missing a number of products in my order, how is that possible?

Because we work with different suppliers, it can be done this way that products are shipped separately. If there are items of your order is missing, you will usually receive it after 2-3 days.

We apologize for the inconvenience.

Exchanges and returns

I am not satisfied with my order, can I return it?

Yes. You can return any order to us within 14 days send without giving any reason.

I want to return an item, what should I do?

If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition and with labels and labels. The product must not show any signs of use.

A return shipment must always have a Track & Trace code. The sender is always responsible for shipping.

Once we have received the items you returned, we will take care of it ensure that the purchase amount is credited to your account within 14 days.

>> Click here to download a return form <<

Track and Trace

Where can I find my Track and Trace code?

On this page TRACK ORDER you can enter your email address and order number to track your package.

The Track and Trace code does not provide any information, how is this possible?

Track and Trace information is available from the moment your package arrives at the mail order company. Please note that there may be some delay.